These terms apply to all repair, maintenance, and diagnostic services provided by Stay Cool. By booking an engineer, you agree to these terms.
Diagnostic Fees
Call-out fees are payable immediately upon the engineer's arrival, regardless of whether a repair is possible.
Pre-Existing Faults
We are not liable for system failures caused by pre-existing age, corrosion, or lack of prior maintenance.
1. Services & Booking
We specialize in Repair and Maintenance only. We do not perform new installations.
- Appointments: Time slots are estimates. We will contact you if our engineer is delayed by a previous emergency job.
- Access: You must ensure the engineer has clear, safe access to the unit. If specialized access equipment (e.g., scaffolding) is required, this is the client's responsibility.
2. Payments & Pricing
- Call-Out Fee: A fixed fee covers the engineer's travel and the first hour of diagnostics. This is non-refundable.
- Parts: If parts are required, a quote will be provided. Parts must be paid for in advance before ordering.
- Payment Terms: Commercial invoices are due within 14 days. Residential jobs must be settled upon completion via card or bank transfer.
3. Cancellations
We require 24 hours' notice to cancel or reschedule a booking.
- Cancellations made less than 24 hours in advance will incur a cancellation fee equal to 50% of the call-out charge.
- If our engineer arrives and cannot access the property, the full call-out fee applies.
4. Warranty on Repairs
We provide a 3-month warranty on all repair labour and a manufacturer's warranty on supplied parts.
Exclusions: This warranty does not cover:
- Faults caused by lack of cleaning/maintenance.
- New faults unrelated to the specific repair we performed.
- Systems that are deemed "End of Life" by our engineer.
5. Liability
While we take every care, Stay Cool is not liable for:
- Loss of business/revenue due to AC failure.
- Damage to decor or plasterwork required to access concealed pipes (unless due to negligence).
- Refrigerant leaks that occur on aging pipework during pressure testing.